What is your guarantee and return policy?
It is very important to us that you are 100% satisfied with your purchase. Upon receiving your product, please review the item for fit, comfort, color or other aesthetic qualities before removing the manufacturer’s tag. If for any reason the product does not meet your expectations upon arrival, you have 30 days to return the merchandise for an exchange only. We only accept exchanges as a portion of all sales goes to a trust fund. The product must be returned unused with the manufacturer’s tag still attached in its original condition to qualify for an exchange. Exchanges are issued for the price of the product and taxes. Return shipping costs are not covered by the free shipping promotion in place. Thank you.
How much are your shipping costs?
Shipping and handling costs depend on the distance to your destination and the total weight of your order. To obtain an automatic shipping cost calculation, create a temporary order on our web site by adding the items you are interested in to your shopping cart. When you are ready to obtain your shipping cost go to the CHECKOUT area. In the checkout area, submit your full destination address. Our web site will then give you a grand total of the order including shipping costs. If you decide to submit the order for processing, you can then finally enter your credit card information. If your country is not listed in the checkout screen please contact us for assistance. Our pay the express fee
What shipping methods do you use?
We ship via USPS, DHL,FedEx and UPS. Orders are usually processed the next business day after being submitted. After your processing confirmation of 3-5 business days. The shipping carrier normally will deliver your order within 15 business days after that for shipments within USA. Business days are Monday-Friday excluding holidays. Shipments to countries outside of USA may take longer depending on your country’s customs agency clearance schedule. If you require express shipping, please call us. If an item you ordered is out of stock, we will inform you via email of the expected delay or provide you with other options.
What happens after I place my order?
Your order will be processed within the next business day.after 3-5 processing period confirmation of payment. Once your order has been shipped (usually within 15 -21 business days you will receive your shipment We will send you an e-mail confirming shipment.
How can I track my order?
Most orders we ship within the U.S. are eligible for online tracking. If you provided your correct e-mail address upon submitting your order, we will e-mail you a tracking number once your order ships. You may use that number to track your order at the USPS or FedEx web sites.